Are you supported?
About the Author
Having designed his first website at the age of 13, Andy has been with StorMan since 2006 and is now our Marketing & Web Services Manager. Andy also runs our client graphic & website design department, known as StorMan Business Services.
Whether your question's about web design, colour codes, Google or HTML tags, Andy's your man! You can get in touch with Andy via our Contact page.
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The other day, I was asked what the benefits of a technical support plan are - so I thought I'd provide some information by way of a short blog post on the topic.
Firstly, a technical support plan isn't just about the support - because you also get access to the latest versions of our software - with all the new features, plus design & speed (via optimisation) improvements. Secondly, you get access to our detailed online knowledgebase, how-to videos, introductory training videos, Weekly TechTips*, our PowerSession webcasts & recordings* and discounts on training* ...not to mention the actual technical assistance that our technicians are here to offer you.
Not sure why a customer was charged a late fee? Ask support. Not sure how to do an email merge? Ask support. Not sure how to setup SMS? Ask support - it's what our crew is here for. Technical Support is available by way of email, phone, fax and remote assistance* ...so make the most of your support subscription and be sure to check out the myStorMan client services portal for the latest and greatest here at StorMan!
* Only available on Advantage or Corporate support plans. Phone support is available for Standard customers only in site-down situations.
Regards,
Andy (Marketing & Branding Manager, StorMan Australia)
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